1. Where do we source your coffee beans?

We take pride in sourcing our coffee beans from diverse regions around the world. We work with trusted coffee growers who are committed to sustainable farming practices, fair trade, and high-quality standards. Our beans are carefully selected to ensure exceptional flavor profiles and freshness.

2. What types of coffee beans do we offer?

We offer a wide range of coffee bean varieties to suit different tastes and preferences. Our selection includes single-origin beans, blends, organic beans, and specialty roasts. Whether you prefer a bold and rich flavor or a smooth and balanced cup, we have something for everyone.

3. How should I store my coffee beans?

To maintain the freshness and flavor of your coffee beans, it's important to store them properly. We recommend storing them in an airtight container in a cool, dark place, away from direct sunlight, heat, and moisture. Avoid refrigerating or freezing the beans as they can absorb odors and moisture from the environment.

4. How long do the coffee beans stay fresh?

Coffee beans are at their best within two to four weeks of the roast date. To ensure optimal freshness, we roast our beans in small batches and ship them to you as quickly as possible. We also provide the roast date on each package, allowing you to enjoy your coffee at its peak flavor.

5. What grind options are available?

We offer whole bean coffee to preserve its freshness, aroma, and flavor. However, if you prefer pre-ground coffee, we provide various grind options to suit different brewing methods, including coarse, medium, and fine. Simply select your preferred grind size when placing your order. If you're unsure, refer to the grind guide to help you out.

6. What brewing methods are suitable for your coffee beans?

Our coffee beans are versatile and can be used with a variety of brewing methods. Whether you prefer pour-over, French press, espresso, or any other method, our beans are carefully selected and roasted to deliver excellent results across different brewing techniques.

7. Do you offer subscriptions for regular deliveries?

Yes, we offer coffee subscriptions for those who want a regular supply of fresh coffee beans. You can choose the frequency and quantity of your deliveries, ensuring you never run out of your favorite beans. Our subscription service also offers the convenience of automated payments and free shipping.

8. What is your return policy?

We strive to provide you with the highest quality coffee beans. If you're not completely satisfied with your purchase, please reach out to our customer support within 14 days of receiving your order. We'll be happy to assist you and discuss possible options for returns, exchanges, or refunds.

9. How can I contact your customer support?

If you have any questions, concerns, or feedback, our customer support team is here to help. You can reach us via email at info@harbourmerchant.com or by using the contact form on our website. We aim to respond promptly and provide you with the assistance you need.

10. Do we offer wholesale options for businesses?

Yes, we offer wholesale options for businesses interested in purchasing our coffee beans in larger quantities. If you're a café, restaurant, or retailer looking for high-quality coffee beans, please contact our wholesale team at info@harbourmerchant.com to discuss your requirements and pricing.

11. Do we offer free shipping?

Yes! We offer free shipping on all orders over $100 Canada-wide (exclusions apply). On orders to Yukon, Northwest Territories, Nunavut, Newfoundland and Labrador, we offer free shipping on all orders over $150.